Picking and Packing
We pick and pack more than 1,000 orders each day and on Mondays it is closer to 3,000.
Monday - Thursday
- We pick and pack starting at 7 a.m. EST and stop at 4 p.m. EST.
- Any orders received before 1 p.m. EST will ship that day.
- Any orders received after 1 p.m. EST will ship the next business day.
- We pick and pack starting at 7 a.m. EST and stop at 1:00 p.m.
- Any orders received before 11 a.m. EST will ship that day.
- Any orders received after 11 a.m. EST will ship on the following Monday.
All of our shipping is done through Newgistics and the US Postal Service.
- Handles the first leg of the journey to a Bulk Mail Processing center.
- Delivers your package to the U.S. Postal Service for local delivery.
U.S. Postal Service
- Receives your package from Newgistics in a big truck and sorts it for local delivery.
- Delivers your package the last couple of miles in it's long trip.
- You must request a return authorization from firstname.lastname@example.org
- You have 15 days from receiving the package (verified through delivery confirmation) to contact us to authorize a return.
- We must receive the book back in order to refund your money.
- Remit to:
- Big River Books
- 5001 McNeel Industrial Blvd.
- Powder Springs, GA 30127
- You are responsible for return shipping costs.