Shipping & Returns

Picking and Packing

We pick and pack more than 1,000 orders each day and on Mondays it is closer to 3,000.

Monday - Thursday

  1. We pick and pack starting at 7 a.m. EST and stop at 4 p.m. EST.
  2. Any orders received before 1 p.m. EST will ship that day.
  3. Any orders received after 1 p.m. EST will ship the next business day.

Friday

  1. We pick and pack starting at 7 a.m. EST and stop at 1:00 p.m.
  2. Any orders received before 11 a.m. EST will ship that day.
  3. Any orders received after 11 a.m. EST will ship on the following Monday.

Shipping

All of our shipping is done through Newgistics and the US Postal Service.

Newgistics

  1. Handles the first leg of the journey to a Bulk Mail Processing center.
  2. Delivers your package to the U.S. Postal Service for local delivery.

U.S. Postal Service

  1. Receives your package from Newgistics in a big truck and sorts it for local delivery.
  2. Delivers your package the last couple of miles in it's long trip.

Returns

  1. You must request a return authorization from customerservice@bigriverbooks.com
  2. You have 15 days from receiving the package (verified through delivery confirmation) to contact us to authorize a return.
  3. We must receive the book back in order to refund your money.
    • Remit to:
    • Big River Books
    • 5001 McNeel Industrial Blvd.
    • Powder Springs, GA 30127
  4. You are responsible for return shipping costs.